Policy: Cancelled and Missed Appointments
Purpose
Clients make an appointment for a specific time, and requires that both clients and staff show up, prepared, and ready for the agreed upon service.
When a client does not show up, the spot is unavailable for another client, and the staff are not paid for their time.
This impacts not only the professional, but also the business’s ability to run as there are overhead costs that must be paid.
Booking an Appointment:
Clients contact the EFCC and agree upon a date and time.
A reminder (email, text or phone call) will be provided within 2 days of the upcoming appointment.
Payment:
This is a client pay fee for service practice.
Payment is collected at the time service is provided.
Payment methods include: Cash, cheque or etransfer
NIVHA clients with proof of citizenship are invoiced and paid by the NVHA
Cancellation:
It is expected that cancellations give 24 hrs notice. This provides the opportunity for the EFCC to fill the space with another client.
Less than 24 hrs notice or a missed appointment will result in a charge of a regular appointment ($65).
After 2 short notice cancellations or no-shows, visit payment will be required at time of making the appointment.